Software
Selection

Family-owned manufacturer of mattresses

Client Challenge

  • Client attempted to select a solution independently and was frustrated with the final agreement and provided solution

Solution

  • Upon careful review of critical requirements, RTG determined that originally selected solution would not meet the client’s needs

  • Implemented a new selection which focused on the client’s key requirements

Results

  • Client selected a solution which met their needs and will grow with them 

  • RTG convinced originally selected software firm to terminate the client’s contract without penalty

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