Technology: (tek-nol-uh-jee) The science of the application of knowledge to practical purposes.
Today, an organization should not overlook the effect that technology has on every aspect of their existence. At the same time, we believe that technology should not lead the organization; it should be an enabler of strategy and process. It is with this perspective that we work with our clients to help them implement the best-fit technology for their specific needs. The technology that we recommend is:
- CRM (Customer Relationship Management)
- ERP (Enterprise Resource Planning)
- Forecasting and Demand Planning
- WMS (Warehouse Management System)
We lead our clients through a six-phase process culminating in the successful implementation of enabling technology. The phases are:
Cost Justification - The need to know whether a project is going to create the ROI that you desire is critical to your organization. No business should undertake a project or invest money in a direction that can not be cost justified. In this phase, we help an organization make an intelligent “go / no go” decision.
Assessing Key Needs & Requirements - Developing a clear understanding of the unique technology needs of the organization and prioritizing those needs to facilitate the effective evaluation of technology. This includes the review of current processes to determine opportunities for improvement through new technology. This helps our clients create a requirements document that will lead them through the evaluation and selection process.
Evaluation of Technology - The goal of evaluating technology is to make a sound business decision. We focus our attention on guiding our clients towards a business decision that aligns with their strategy, goals, and their unique “best practices”. It is important to take an objective viewpoint when evaluating technology. We help people stay objective through clear criteria that is in harmony with the organizations goals and culture. We also ensure that the software solution providers satisfy the needs of our client throughout the process.
Selection of Technology - This is the logical culmination of the evaluation phase. Our clients are able to confidently select technology that will meet their needs today and in the foreseeable future. Our goal is to guide our clients towards a decision that is based on both quantitative and qualitative information obtained through the evaluation phase of the project.
Negotiating Contracts - This is a very important phase focused on creating contract documents that will lead the solution provider’s implementation team towards meeting our client’s goals and expectations. Often solution provider contracts heavily favor the solution provider and not the client. We ensure that the contracts are not only fair, but clearly define our client’s expectations and key business requirements.
Implementation Project Management - Once the decision has been made to implement new technology, the planning and execution of the implementation is critical to the successful utilization of new technology. We are committed to being with our client through the duration of the implementation and to act as the project leader and liaison between the client and the solution provider. This ensures that our client receives the services that were agreed upon and most importantly, technology that fits their needs and requirements like a glove.