Company needed new telephone system to improve customer service

Issue
Company was experiencing problems with their phone system that was causing customer satisfaction issues. The ability to manage calls, voicemails, and coach employees through a call was important to them.

Solution

RTG developed a short list of needs that this client required. The field of telephone providers was narrowed down to present the best-fit providers for this particular organization and their unique requirements. RTG managed the evaluation, selection, contract negotiations, and the project management of the installation of the new equipment and new line service.

Results

The client has a telephone system that meets all of their needs. Additionally, RTG reviewed the client’s current line charges and identified a significant cost saving opportunity. The savings will completely pay for the phone system over a 2-year period of time.