Outstanding Customer Service - Golf Galaxy

I know I just wrote about not playing too much golf this season, but I didn't say NO golf! Long story, short. I own a Taylor Made R7 SuperQuad driver. This is the one that has four removable weights in the back of the head. Well, I've had it for two years with no perceived need to change the weights until Monday night. So, I got the weight removal tool out and started to switch out a couple of weights to alter my tee shot just a bit. The last weight that I inserted wouldn't go in all the way, which allowed the weight to rattle whenever the club moved. Pretty annoying and most likely, unsafe.

On Tuesday I went into my local Golf Galaxy store and went to the club repair area. Now, I must mention that I didn't get the club at Golf Galaxy. Without hesitancy, the club repairer started working on the driver. He was not able to fix it with the weights that I had with the club, but he went to their used club rack and found a similar club and removed the weights with the sole purpose of fixing my club. He solved my problem without ever asking if I bought the club there or not. I need to add that there was NO CHARGE for his work.

Do you think that I'll be back to buy from Golf Galaxy...you bet I will and I hope you shop there, too!

Great service is alive and well, you just have to look hard for it.